Analysing and improving a recruitment process: A teaching case for developing business process improvement capabilities

The demand for Business Process Management (BPM) is rapidly rising and with that, the need for capable BPM professionals is also rising. Yet, only a very few structured BPM training/ education programs are available, across universities and professional trainers globally. The ‘lack of appropriate teaching resources’ has been identified as a critical issue for BPM educators in prior studies. Case-based teaching can be an effective means of educating future BPM professionals. A main reason is that cases create an authentic learning environment where the complexities and challenges of the ‘real world’ can be presented in a narrative enabling the students to develop crucial skills such as problem solving, analysis and creativity-within-constraints, and to apply the tools and techniques within a richer and real (or proxy to real) context. However, so far well documented BPM teaching cases are scarce. This article aims to contribute to address this gap by providing a comprehensive teaching case and teaching notes that facilitates the education of selected process improvement phases, namely identification, modelling, analysis, and improvement. The article is divided into three main parts: (i) Introductory teaching notes, (ii) The case narrative, and (iii) Student activities from the case and teaching notes

Measuring Process Modelling Success

Process-modelling has seen widespread acceptance, par ticularly on large IT-enabled Business Process Reengineering projects. It is applied, as a process design and management technique, across all life-cycle phases of a system. While there has been much research on aspects of process-modelling, little attention has focused on post-hoc evaluation of process-modelling success. This paper addresses this gap, and presents a process-modelling success measurement (PMS) framework, which includes the dimensions: process-model quality; model use; user satisfaction; and process modelling impact. Measurement items for each dimension are also suggested

A Process Modelling Success Model: Insights from a Case Study

Contemporary concepts such as Business Pro cess Re-engineering and Process Innovation emphasize the importance of process-oriented management concepts as a businesses paradigm. Large scaled multimillion-dollar implementations of Enterpri se Systems explicitly and implicitly state the importance of process modeling and its contribution to the success of these project. While there has been much research and publications on alterna tive process modeling techniques and tools, little attention has focused on post-hoc evaluation of actual process modeling activities or on deriving comprehensive guidelines on ‘how-to’ conduct process modeling effectively. This study aims at addressing this gap. A comprehensive a priori pro cess modeling success model has been derived and this paper reports on the results obtained from a detailed case study at a leading Australian logistics service provider, which was conducted with the aim of testing and re-specifying the model

ICT to Enhance The Triangle of Life: A Case Study

This paper reports on the outcomes of an ICT enabled social sustainability project “Green Lanka ” trialled in the Wilgamuwa village, which is situated in the Dambulla district of Sri Lanka. The main goals of the project were focused towards the provision of information about market prices, transportation options, agricultural decision support and modern agriculture practices of the farmer communities to improve their livelihood with the effective use of technologies. The project used Web and Mobile (SMS) enabled systems. The Green Lanka project was sponsored by the Information Communication Technology Agency (ICTA) of Sri Lanka under the Institutional Capacity Building Programme (ICBP) grant scheme which was sponsored by the World Bank. Six hundred families in Wilgamuwa village participated in the project activities. The project was designed, executed and studied through an Action Research approach. The lessons learned through the project activities provide an important understanding of the complex interaction between different stakeholders in the process of implementation of ICT enabled solutions within digitally divided societies. The paper analyses the processes used to reduce the resistance to change and improved involvement of farmer communities in ICT enabled projects. It also analyses the interaction between stakeholders involved in design and implementation of the project activities to improve the chances of project success

Developing an IS-impact decision tool: A literature based design science roadmap

This paper derives from research-in-progress intending both Design Research (DR) and Design Science (DS) outputs; the former a management decision tool based in IS-Impact (Gable et al. 2008) kernel theory; the latter being methodological learnings deriving from synthesis of the literature and reflection on the DR ‘case study’ experience. The paper introduces a generic, detailed and pragmatic DS ‘Research Roadmap’ or methodology, deriving at this stage primarily from synthesis and harmonization of relevant concepts identified through systematic archival analysis of related literature. The scope of the Roadmap too has been influenced by the parallel study aim to undertake DR applying and further evolving the Roadmap. The Roadmap is presented in attention to the dearth of detailed guidance available to novice Researchers in Design Science Research (DSR), and though preliminary, is expected to evolve and gradually be substantiated through experience of its application. A key distinction of the Roadmap from other DSR methods is its breadth of coverage of published DSR concepts and activities; its detail and scope. It represents a useful synthesis and integration of otherwise highly disparate DSR-related concepts

Controlling Corruption in Developing Country Public Sector: A Process Ecosystems Perspective

Public sector organisations in developing countries are in immense pressure to deliver citizen-centric services. While corruption is well recognised as a critical obstruction for progress, it is not well understood. This paper consists of a revelatory case study aimed to explore and conceptualise how corruption takes place and what factors contribute to control corruption. It explains how corruption emerges as ‘parasitic process ecosystems’, innate and cultivated due to inefficiencies in the main processes, and how IT-enabled process transformations can alleviate the existence and impact of such parasitic processes. The process ecosystem perspective used here to conceptualise corruption is novel. Derived from the case evidence and supported by existing theories, a conceptual model of corruption control is presented. Insights extrapolated from the case study are presented as useful normative guidelines for practice. Future research to further build on the outcomes of this exploratory study is proposed

Measuring the Success of the Business Correspondence (BC) model: A Literature Review

Business Process Outsourcing (BPO) is a phenomenon of growing interest, as it enables an organization to reduce its costs and focus on its core activities. It helps to add value to organizations by giving a competitive edge to survive fierce competition, present globally. In addition to the various sectors that BPO has tapped into (such as manufacturing, HR and IT), BPO’s capabilities are being used for financial inclusion, i.e. to bank the unbanked people. An example of such a BPO initiative designed to promote economic sustainability is the Business Correspondent (BC) model. It is a business process outsourcing model which was implemented to cater to the financial needs of the underprivileged people, prevalent in developing countries. The BC model in the Indian context is the focus of investigation in this study. The BC model is still at its nascent stage and given the significance of the model in providing equitable growth opportunities to all, it is important to evaluate its success. However, there has been no research that aims to measure the success of the BC model. This paper deals with this lacuna and is the first attempt to address this. Applying a systematic literature review approach, and adapting from BPO and BC literature, it derives a preliminary conceptual model of BC model success

What Are the Secrets of Successful Process Modelling? Insights From an Australian Case Study

Contemporary management and IT concepts emphasize the importance of process-oriented management concepts as a business paradigm. While there has been much research and publications on alternative process modelling techniques and tools, little attention has focused on post-hoc evaluation of actual process modelling activities or on deriving comprehensive guidelines on \u27how-to\u27 conduct process modelling effectively. This study aims at addressing this gap, and reports on a detailed case study conducted at a leading Australian organisation, with the aim of building a process modelling success model

The application of a phenomenological framework to assess user experience with museum technologies

Six Sigma is a methodology that uses data and statistical analyses on business processes to measure and improve the conduct and the output of production and service-oriented processes. Derived from a variety of quality management and industrial engineering approaches, it has emerged into one of the most popular process re-design methodologies. This paper complements the rich body of knowledge on Six Sigma methods and techniques with insights into the actual adoption of Six Sigma. Sunstate Financials 1 is one of Australia\u27s leading financial organizations. Having recognized the advantages of Six Sigma, Sunstate Financials started their Six Sigma journey in 2001. The peak of Six Sigma deployment at Sunstate Financials lasted for approximately 2 years. Almost every person in the company was aware of the Six Sigma methodology, and many projects commenced under the Six Sigma banner. Although the use of Six Sigma has shown dramatic process improvements and cost reductions, Six Sigma is no longer in use at Sunstate Financials. This teaching case explores the Six Sigma experiences of one of Australia’s leading financial service providers, and why this methodology failed as a sustainable long term approach. It describes the key issues of Six Sigma and provides valuable lessons learnt

Business Processing Modeling Success: An Empirically Tested Measurement Model

The visualization of business processes in the form of process models has increased in popularity and importance. The resultant prevalence and magnitude of process modeling projects demand appropriate means of evaluating such initiatives. This paper presents a validated measurement model and instrument for assessing process modeling success. The final validated model employs 15 measures within the three dimensions:- Model Quality, Process Impacts, and Project Efficiency. The model was empirically tested with 290 responses to a global survey of process modelers. The overall study design consists of an exploratory model building phase (extensive literature review and multiple case studies) to identify salient success dimensions and measures, which was followed by an exploratory model testing phase. Test results evidence the discriminant validity of the model dimensions as well as their convergence on the single higher-order concept:- Process modeling success (PM-Success). Criterion validity testing further evidences the additivity of the three dimensions of success, and the completeness of the resultant overarching second- order measure of PM-Success. The contributions from this work are twofold. From the perspective of practice, it offers a validated success model and measurement instrument that can be employed by organizations to measure the degree of success of completed process modeling projects. From an academic perspective, it presents a validated success measure, which can be used as the dependent variable in further research aimed at a better understanding of the important antecedents of process modeling success. Process modeling success can also be an important independent variable in research that aims to explore causal relations further along the Information Systems Development (ISD) cycle. In both research and practice, process modeling success benchmark scores can be valuable in comparative analyses across project types and project contexts, for highlighting process modeling related problems and issues deserving of attention, or best practices worthy of replication